Refund and Return Policy

Thank you for purchasing from recargas-sim.pro. We strive to provide high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

Due to the nature of our products (SIM cards and mobile plans), we generally do not accept returns. However, exceptions may be made under certain circumstances, such as:

• Defective SIM Card: If you receive a defective SIM card that does not function as expected, you may be eligible for a replacement.
• Incorrect Plan Activation: If the mobile plan activated on your SIM card does not match your order, we will correct the issue or provide a refund.

To be eligible for a return or replacement, you must contact us within 7 days of receiving your order and provide proof of purchase, along with a detailed explanation of the issue.

2. Refunds

Refunds are processed on a case-by-case basis. If a refund is approved, the following conditions apply:

• Eligibility: Refunds are typically issued for defective products or incorrect plan activations.
• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Processing Time: Please allow 7-10 business days for the refund to be processed and reflected in your account.

We reserve the right to refuse a refund if the issue is due to misuse, improper handling, or any other reason not directly attributable to a defect in the product or service.

3. Exchanges

We generally do not offer exchanges. However, in cases where a SIM card is defective, we will provide a replacement SIM card with the same plan, subject to availability.

4. Non-Refundable Items

The following items are non-refundable:

• Activated SIM cards that have been used and are no longer needed.
• Mobile plans that have been activated and partially used.
• Shipping fees, unless the return is due to our error.

5. How to Request a Return or Refund

To request a return or refund, please follow these steps:

1. Contact our customer support team through the contact information provided on our website.
2. Provide your order number, a detailed explanation of the issue, and any supporting documentation (e.g., photos of the defective SIM card).
3. Our customer support team will review your request and provide further instructions.

6. Shipping Costs for Returns

If a return is approved due to a defect or error on our part, we will cover the shipping costs for the return. In all other cases, you will be responsible for the return shipping costs.

7. Price Guarantee Adjustments

If you are eligible for a price guarantee adjustment, the difference in price will be refunded to your original payment method. Please provide proof of the lower price from a competitor when requesting the adjustment.

8. Contact Us

If you have any questions about our Refund and Return Policy, please contact us through the contact information provided on our website.